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How to order

Available flavours will be restocked weekly! Below is a step-by-step guide for how to order.

  1. 1

    Choose your collection date

    Every order starts with picking from the available collection pop-up date. Each has its own order cut-off time, which is usually 1-2 days beforehand. New slots are added each week.

  2. 2

    Choose from the available flavours

    What’s on offer is specific to that collection day’s bake. Each collection might be different, with new flavours added all the time!

  3. 3

    Order before the cut-off

    Ordering closes a few days ahead of the bake, so we know what to make and how many. Orders will not be accepted past the cut off date.

  4. 4

    Collect on the day

    We’ll email when your order is ready. Come into store with your QR Code, on your chosen collection day to pick up your order.

FAQ

Can I change or cancel my order?
Once an order’s been placed and paid for, it’s final — it can’t be changed or cancelled, online or otherwise.
How do I pay?
Orders must be paid for in full, online through SumUp, at the moment you place them — not when you collect. We never see or store your card details; SumUp handles that directly.
Can I get a refund?
As orders are final, we don’t offer refunds for a change of mind, or for an order that wasn’t collected. If what you’re given is incorrect or damaged, get in touch and we’ll put it right.
What happens if something sells out before I order?
If an item shows as sold out, it means it's unavailable for your selected collection date, or all of the available cookies in that slot have been sold.
What if I can’t make the collection day?
Everything is baked fresh for its own collection day, so there’s no later date to collect on instead. An order that isn’t collected on the day it was baked for is disposed of. Let us know beforehand if you know you won’t make it — we can’t hold the order for you, but we’d still rather know.
I have an allergy, or dietary requirement
Ingredients and allergens are listed on every product page. Complete allergen information is available on our <a href='/allergens'>Allergens</a> page.Made in a kitchen that handles nuts, gluten, dairy, egg and sesame. If you have a specific dietary requirement, please <a href='mailto:hello@missmaple.im'>Contact Us</a> and we'll do our best to accomodate you!
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