Terms & Conditions

Miss Maple (“we”, “us”) is a small bakery trading as Miss Maple, [registered business name and company number], of [registered address]. These terms apply whenever you use this website or place an order through it.

Everything we sell is made to order for a specific restock — we don’t keep stock on a shelf. To place an order you’ll need an account, which we use to keep your orders together and to let you know when one is ready.

Each restock has its own cut-off, shown when you order. Ordering closes at that point so we know what to bake and how much of it; orders placed after the cut-off, or for a day that’s already closed, will be refused.

Quantities shown while you’re ordering are a best estimate, not a reservation — someone else may be ordering the same thing at the same time. If a product sells out between you adding it and you placing the order, we’ll tell you before the order goes through, not after.

Prices are shown in pounds sterling and include any VAT due. Orders must be paid for in full at the time they’re placed — an order is only placed once payment has gone through, using SumUp, our payment provider. We never see or store your full card details ourselves; SumUp handles that directly.

We try to keep prices accurate, but if something’s clearly wrong (a typo rather than a genuine price change) we’ll contact you before treating the order as confirmed.

Orders are collected in person on the day of the restock they’re placed against — we don’t deliver. Your confirmation email and your account both carry a reference and a scannable code; either is enough to collect, or you can simply give your name at the counter.

Everything is baked fresh for its own collection day, so there’s no other date to collect on instead and we’re not able to hold an order over. An order that isn’t collected on the day it was placed against is disposed of. If you know beforehand that you won’t be able to make it, please let us know — it won’t change the outcome, but we’d still rather know.

Once an order is placed and paid for, it’s final. We can’t change or cancel it — online, by phone or by email — once it’s gone in, because the kitchen bakes to what has been ordered.

We may occasionally need to cancel or amend an order ourselves — for example if a restock can’t go ahead as planned. If that happens we’ll contact you directly and refund it in full rather than leaving you to find out at the counter.

Because orders are final, we don’t offer refunds for a change of mind, and we don’t refund an order that wasn’t collected — see “Collection” above.

If what you’re given is incorrect or arrives damaged, get in touch with your order reference and we’ll put it right. Where a refund is agreed, it goes back to the card used to pay, through SumUp, and is issued by us individually rather than automatically through the website, so please allow a few days for it to reach your account.

Every product page lists its ingredients and what it may contain. This information is given in good faith and kept up to date as far as we’re able, but everything is made in a kitchen that handles nuts, gluten, dairy, egg and sesame, so we can’t guarantee any product is entirely free of trace allergens.

If you have a food allergy or intolerance, please check the product page before ordering and speak to us directly if you have any doubt — particularly for a severe or life-threatening allergy.

You’re responsible for keeping your account details accurate and your password to yourself. Let us know if you think someone else has access to your account.

The site, its design and its content belong to us or our licensors. You’re welcome to use it to browse and order from us; please don’t copy, resell or misuse it.

Nothing in these terms limits or excludes our liability where the law doesn’t allow it to be limited or excluded — including for death or personal injury caused by our negligence, or for fraud. Beyond that, our liability to you is limited to the value of the order in question.

We may update these terms from time to time, for example as ordering itself changes. The version that applies to your order is the one in force when you place it.

These terms are governed by the law of England and Wales. If you have any questions, get in touch at [contact email] or [contact phone number].